Support and Maintenance

Priority support is intended primarily for our corporate customers who wish to have a guaranteed response to their questions within 24 hours, even during weekends and holidays. While all our products come with free technical support and the maximum 48-hour response time, only priority support customers are guaranteed to enjoy the quickest service possible. We offer a money-back guarantee for this service: If we fail to respond within 24 hours, we'll refund your order. Priority support is offered on a per-company basis: It costs $99 per year per company, regardless of the product and the number of licenses that your company owns.

Once your order is processed, you will receive a special priority support code that will allow you to use this service.

Phone Orders

You can place a credit card order over the phone by calling the following numbers:
1-800-406-4966 for US and Canadian customers.
+49-221-310-88-30 for customers from all other countries.

Before placing the order, please make sure you know the Product ID (see the table above). Please note that these numbers are for orders ONLY.

Purchase Orders

POs are processed by our partner, Element 5. Please follow this checklist if ordering by PO:

• One of the following addresses should appear on the PO as the vendor for this purchase:
  

  Customer service USA
  (Language: English)

  share-it!
  9625 West 76th Street, Suite 150
  Eden Prairie, MN 55344, USA
  Tel.: +1.952.646.5747 or +1.800.903.4152
  Fax: +1.952.646.4552

  or

  Customer service Germany
  (Languages: German/English/French/Italian/Spanish/Portuguese)

  share-it! - element 5 AG
  Vogelsanger Str. 78
  50823 Cologne
  Germany
  Phone: +49-221-310-88-20
  Fax: +49-221-31088-29

• You can fax your order or submit it by postal mail to the fax number / address listed above. US and Canadian customers: please use the US address, all other customers can choose either one.
• Please use your company's official purchase order form, or letterhead to submit the purchase order.
• Include your company's mailing address as well as billing address.
• Please be sure that the PO is signed by an authorized purchasing agent for your company.
• Please give a name for the point of contact. Include all pertinent telephone numbers, both voice and fax.
• Most importantly, please include the email address of the person you would like to have the registration information emailed to.
• Please include the Product ID number as well as the cost of the product.